Legal information
Privacy and legal information
Last updated: 29-09-2026. This page applies to the website www.flainar.com. The purchase and use of programmes are governed by the Terms and Conditions and Privacy Policy of programas.flainar.com.
1. Identification
FLAINAR — Experiências Culturais e Emocionais, Unipessoal Lda.
Tax ID (NIPC): 516387340 · Registered at the Commercial Registry Office of Viseu · Share capital: €4,000.00
Contact: info@flainar.com
2. Privacy Policy
Flainar is the data controller for personal data collected on this website, under the General Data Protection Regulation (GDPR) and Portuguese Law No. 58/2019. Data Protection Officer: epd@flainar.com.
What data we collect and why
| Data | Purpose | Legal basis | Retention period |
|---|---|---|---|
| Name, email, organisation (optional), subject and message from the contact form | Respond to your enquiry and follow up on your request | Consent (Art. 6(1)(a)) and pre-contractual steps at the data subject's request (Art. 6(1)(b)) | Up to 24 months after the last contact; unsolicited applications: 12 months |
| Server technical logs (IP address, date and time, page requested) | Website security and abuse prevention, including the form submission rate limit | Legitimate interest (Art. 6(1)(f)) | [Up to 30 days — to be confirmed with the technical team] |
Please do not include health data in your messages. This website does not create profiles or make automated decisions.
Who we share data with
With the website hosting provider, Vultr, on servers located in the European Union, and with Google (Google Workspace), Flainar's email provider, both as data processors under a data processing agreement. Google may process data outside the European Union under the EU-US Data Privacy Framework and the European Commission's Standard Contractual Clauses. We do not sell or share data with third parties for marketing purposes.
Your rights
You may request access, rectification, erasure, restriction, portability or object to processing, and withdraw consent at any time without affecting the lawfulness of prior processing, by writing to epd@flainar.com. We respond within one month. You may also file a complaint with the Portuguese Data Protection Authority (Av. D. Carlos I, 134, 1.º, 1200-651 Lisbon · www.cnpd.pt).
Security
The website uses an encrypted connection (HTTPS). Access to received messages is restricted to those who need to respond to them.
3. Cookies
This website does not use cookies, analytics tools or advertising tools. Fonts and images are hosted on our own server, with no requests to third-party services. Therefore, we do not display a cookie notice.
4. Website terms of use
The texts, illustrations and other original content on this website belong to Flainar or its authors and are protected by copyright. The artworks reproduced are in the public domain and are identified with their respective credits. You may share links to this website; reproduction of content requires permission.
This website is informational in nature. Flainar programmes are for wellbeing and do not replace medical or psychological care. In a crisis, contact SNS 24 (808 24 24 24) or 112.
Flainar is not responsible for the content of third-party websites linked from this site. These terms are governed by Portuguese law.
5. Complaints and dispute resolution
You may file a complaint in the Electronic Complaints Book.
In the event of a consumer dispute, you may use an alternative dispute resolution entity: CNIACC — National Centre for Information and Arbitration of Consumer Disputes (www.cniacc.pt). More information at the Consumer Portal (www.consumidor.gov.pt).